We only use the finest grade leather to make our purses, each leather is carefully inspected and all the characteristics that you may find on the leather are all natural each unique and individual to its own. We do not use any artificial chemicals to enhance the smell of the leather, it is natural which is subtle upon opening the box.
We really hope you enjoy your Sienna Rose product just as much as we have immersed ourselves with the upmost passion when making this product from the very beginning.
Sienna Rose products are warranted to be free from defects in materials and workmanship for 2 years from original date of purchase when used under normal conditions and for the purpose intended.
Shipment processing time: All orders are processed within 1-3 business days. Orders are not shipped on weekends and public holidays, or delivered on Sunday and public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
We offer free Royal Mail 1st Class tracked delivery for all UK orders. We also offer free shipping on orders £50 and over placed outside the UK. International orders are dispatched via Royal Mail International tracked. International orders under £50 will be charged £10 for delivery.
Our current shipping methods are as follows:
UK - Royal Mail 1st Class Tracked (aims to deliver between 1-3 business days)
Europe - Royal Mail International Tracked (aims to deliver between 3-5 business days)
Rest of the World - Royal Mail International Tracked (aims to deliver between 5-7 business days)